HICAP Chapter Two Test 

Name: ________________

Date: ________________

Circle the correct answer

  1. Pseudo-listening is a useful communication technique for documenting case information.

YES                NO

  1. Rehearsing answers is another communication technique that all volunteers should practice.

YES                NO

  1. Finishing a client’s train of thought is useful in helping the client understand the problem being addressed.

YES                NO

  1. Asking questions of a client demonstrates good listening skills.

YES                NO

  1. Paraphrasing is a useful technique for communicating with the client.

YES                NO

  1. Taking notes is an important tool when assisting a client.

YES                NO

  1. Always introduce yourself to your client.

YES                NO

  1. Always address the client by their first name.

YES                NO

  1. Chewing gum can hinder communication with the client.

YES                NO

  1. Good eye contact is an essential element for communicating with the client.

YES                NO

Benefits Counseling Certification Program Chapter Two--6/2000


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