Benefits Counselor Training Manual
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Chapter One
What is HICAP and the Importance of its Volunteer Network? (HTML) (PDF)
Chapter One Acronyms (HTML) (PDF)
Volunteer Job Description (HTML) (PDF)
Changes in the Volunteer Profile (HTML) (PDF)
Ways to Recognize Volunteers (HTML) (PDF)
Complaint Resolution Procedures (HTML) (PDF)
Older Americans Act Benefits Counseling Section (HTML) (PDF)
Chapter Two
Counselor Skills/Qualifications (HTML) (PDF)
Application for Certification (HTML) (PDF)
Area Agency Verification of Application (HTML) (PDF)
A-Z Medical Abbreviations (HTML) (PDF)
Additional Medical Abbreviations (HTML) (PDF)
General Guidelines for Documentation (HTML) (PDF)
Legal Awareness Activities Report (HTML) (PDF)
Considerate vs. Inconsiderate Listening (HTML) (PDF)
Poor Listening Habits Theory Sheet (HTML) (PDF)
Communication with the Hearing Impaired (HTML) (PDF)
Communication with the Deaf/Visually Impaired (HTML) (PDF)
Communication with Aphasics (HTML) (PDF)
Do's and Don'ts For Educational Outreach With Older Adults (HTML) (PDF)
Qualities of Effective Presenters (HTML) (PDF)
Presenter Qualities that Hinder Learning (HTML) (PDF)
Resources for Volunteer Managers on the World Wide Web (HTML) (PDF)
Chapter Three
Case Records and Reporting (HTML) (PDF)
Benefits Counseling/Legal Assistance Case Report (PDF Only)
Case Narrative Intake Sheet (PDF Only)
Benefits Counseling Program Client Survey (PDF Only)
Guidelines for Determining Units of Service (PDF Only)
Profile of Need (PDF Only)
Profile of Need Categories Short Version (PDF Only)
SHIP/NPR 2001 Client Contact Form (PDF Only)
SHIP Public and Media Activity Form 2000 (New NPR Form - PDF Only)
SHIP (NPR) Resource Report 2001 (PDF Only)
Chapter Four
Overview of the Legal System (HTML) (PDF)
Appendix A - Court Structure of Texas (PDF only)
Appendix B - 28 U.S.C. § 124 - Organization of Federal District Courts in Texas (PDF only)
Appendix C - Appointment of Counsel in District Court (PDF Only)
Appendix D - Appointment of Counsel in County Court (PDF Only)
Appendix E - Alternative Dispute Resolution Centers of Texas (PDF Only)
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Chapter Five
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Chapter Six
Supplementing Medicare: Options to Pay for Health Care Costs Not Covered by Medicare (HTML) (PDF)
Glossary of HCFA Terms (PDF Only)
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Chapter Seven
Chapter Seven Index (HTML) (PDF)
Chapter Seven Summary (HTML) (PDF)
QMB/SLMB/QI-1/QI-2/QDWI: “Medicare Savings Program” (HTML) (PDF)
Appendix A - Form 1200EZ: Application for Assistance - Aged and Disabled (PDF Only)
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Chapter Eight
What is Long Term Care and Who Needs It? (HTML) (PDF)
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Chapter Nine
Medicare and Insurance Fraud (HTML) (PDF)
Appendix A
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Chapter Ten
Chapter Ten Index (HTML) (PDF)
Chapter Ten Summary (HTML) (PDF)
Medicaid and Supplemental Security Income (SSI) (HTML) (PDF)
40 C.F.R. Part 404-Appendix 1 to Subpart P. Listing of Impairments (HTML) (PDF)
40 C.F.R. Part 404-Appendix 2 to Subpart P. Medical-Vocational Guidelines (HTML) (PDF)
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Chapter Eleven
Nursing Home Medicaid (HTML) (PDF)
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Chapter Twelve
Veterans Benefits (HTML) (PDF)
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Chapter Thirteen
Surrogate Decisionmaking and Individual Rights (Advanced Directives) (HTML) (PDF)
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Chapter Fourteen
Appeals, Hearings, and Administrative Law (HTML) (PDF)
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This page was last updated on: 08/17/05
