Internship — Access and Visitation Hotline

About the program:
Our Access and Visitation Hotline helps noncustodial parents across Texas with basic legal information, education, and resources. We assist clients in understanding their rights on access, visitation, custody, paternity establishment, child support order process, modifications, and enforcement. The program is sponsored by the Texas Office of the Attorney General and is hosted by Texas Legal Services Center.

The type of work you'll be doing:
You'll be right in the trenches working directly with lower-income clients who are struggling to understand their rights as noncustodial parents. You'd be educating them on matters like parenting orders, possession schedules, conservatorship, and child support. Additionally, you'll be pointing them to additional organizations, agencies, and resources that may be available to help — including other programs within Texas Legal Services Center. 

This is frontlines work, so there isn't any drafting or legal research involved. We assist callers over the phone, usually in real-time. 

What you can expect to learn:
This is a great experience for those interested in pursuing legal careers because you're working directly with clients. You'll learn to think quickly on your feet, dissect situations to determine legal needs, translate legal information into language that clients can easily understand, and receive a general overview of family law. But you'd also learn less sexy — but equally important — skills like client communications, phone/speaking skills, conflict resolution, and general office procedures. All of which are very advantageous when beginning your professional career.

Qualifications:
Currently enrolled in an accredited higher education institution — with a special preference for those studying law, civil service, social work, or those pursuing their paralegal certification.

Who you'll be reporting to: 
Veronica Mosqueda, Manager of the Access and Visitation Hotline
 

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