ESSENTIAL FUNCTIONS 

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• Assist in coordinating LACHS grantee meetings and calls to promote collaboration, problem solving and advancement of the LACHS grantees’ goals and objectives. 

• Research current needs from partner organizations and create solutions for how to best facilitate access to legal resources via the online portal. 

• After conducting research and assessing current needs, make recommendations regarding the conversion and/or expansion of our current Family Helpline phone number to a structured statewide intake portal.  

• Conduct the vendor RFP and selection process from start to finish.

• Oversee the implementation of the online portal in collaboration with the Family Helpline managing attorney.

• Facilitate integration of vendor's services with TLSC's case management system, Legal Server. 

• Oversee the development of a process to track data necessary for LACHS grant reporting purposes.  

• Oversee the development of a process to gauge the satisfaction of users of the online portal. 

• Act as a liaison between the Family Helpline managing attorney and vendors regarding troubleshooting, best practices, testing, etc. 

• Act as a liaison and resource for TLSC staff and LACHS partner agencies once the new portal is operational.

• Create a manual describing ongoing structure and sustainability of the portal beyond Year One.

• Conduct outreach to partners and other agencies regarding the new system and services.
  Maintain confidentiality and comply with all legal and privacy data standards.

• Perform special projects as assigned.

COMPENTENCIES

•    Proficient in Microsoft Software Applications, Outlook, Teams, and project management tools
•    Technically savvy with proven record of creating successful online portals, conducting user testing, and incorporating feedback into development processes.
•    Familiarity with web development languages and database management.
•    Ability to create comprehensive reports, documentation, and training manuals.
•    Strong organization and attention to detail skills. 
•    Exceptional and diplomatic verbal and written communications. 
•    Outstanding interpersonal and collaboration skills. 
•    Experience working with and compiling and organizing a large amount of information.
•    Strong time management and multitasking abilities.
•    Ability to effectively meet performance expectations in a remote work environment.

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MINIMUM EDUCATIO AND EXPERIENCE

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•    Associate’s Degree in project management, business administration, or related field.
•    Proven application of client-centered design practices.
•    Project management experience in a nonprofit environment a plus.
•    Preferred experience providing oversight of multiple vendors and proficiency in case management systems (Legal Server) and online portal integration.

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LICENSURE & CERTIFICATIONS

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• N/a

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PHYSICAL REQUIREMENTS

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• Sedentary work that involves sitting most of the time.

• Occasional bending, squatting, and kneeling.

• Exerting up to 10 pounds of force occasionally, and a negligible amount of force as needed, at times to lift, carry, push, pull, or otherwise move objects.

• Ability to travel as needed (negotiable based on location of the Project Manager and the needs of the program) for meetings with staff, grantees, vendors, and work-related events.