Victory for Low-income Texans: No Utility Cutoffs per Public Utility Commission Order 

AUSTIN, TX, March, 26 2020 — The Public Utility Commission (PUC) of Texas orders that no electric, water, and sewer service be shut off because of nonpayment during the COVID-19 threat. It requires retail electric providers to offer deferred payments to customers who request it. Customers will need to contact the company to be referred to the COVID-19 Electricity Relief Program. 

"The Commission's order is an important first step to address the immediate health and safety needs of the clients we serve," said Karen Miller, Executive Director of Texas Legal Services Center. "We will still need to address the long term income insecurity issues that so many Texans will face for a long time to come."

On March 20, Texas Legal Services Center (TLSC), Legal Aid of NorthWest Texas, Lone Star Legal Aid, People's Community Clinic, Texas Health Action, Texas Rio Grande Legal Aid (TRLA) and Disability Rights Texas (DRTx) filed a joint petition to the Public Utility Commission of Texas calling for a halt on utility shutoffs. "We want to thank all of our co-petitioners and the organizations who submitted letters of support—as well as the Public Utility Commission's Chairman DeAnn T. Walker, Commissioner Arthur D'Andrea, Commissioner Shelly Botkin, and staff.”


About Texas Legal Services Center

Texas Legal Services Center is a statewide nonprofit organization whose mission is to provide high-quality legal representation, advice, advocacy, and education at no cost to underserved people across the state. With more than a dozen practice areas, our work touches almost every aspect of civil law that impacts low-income Texans.


Meghan Lee, Communications


50664 Signed Accounting Order Regulatory Asset

50664 Signed Order Electricity Relief Program

50664 Signed Order Granting Exceptions

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