Child Welfare Attorneys Standing By to Answer Texans' Questions about Child Protection Legal Matters

AUSTIN, TEXAS, February 2019—When a family is involved with Child Protective Services, the situation can be overwhelming and scary. Getting correct legal information concerning the child protection process helps families make more informed decisions regarding their children. Texas Legal Services Center's Family Helpline is a free legal service that provides callers easy access to quality legal information and education regarding child welfare law from experienced child welfare attorneys—all over the phone. 

The Family Helpline is open Monday through Friday from 9:00 AM to 6:00 PM (Central Time). Helpline attorneys provide free, accurate, and reliable legal information and education regarding child protection legal matters. "When you call into the Family Helpline, one of our attorneys directly answers the phone—no complicated intake process or hoops to jump through," explains Crystal Leff-Pinon, the Managing Attorney for the Family Helpline project. "Callers can even remain anonymous, as our attorneys don't provide legal advice, so there isn't a formal attorney-client relationship." If the helpline is closed or if all our attorneys are busy assisting other callers, you can leave a voicemail—and all voicemails are returned within one business day. 

Family Helpline attorneys can speak with anyone who has a question related to a Texas Child Protective Services issue, regardless of the caller’s relationship to a child. Our attorneys often speak with parents of children involved with Child Protective Services, but we also speak with extended relatives, family friends, and other invested community members.

Attorneys on the Family Helpline are uniquely qualified to discuss the expansive range of child protection issues. Some frequently asked questions are:

•    What can I expect in the CPS reporting process?
•    What can I expect in a CPS investigation?
•    Will CPS take my child away?
•    What is family-based safety services?
•    How long will my CPS case last?
•    How does a safety plan work? 
•    Do I have to take a drug test?
•    How can a child be placed with a relative?
•    How can I obtain orders to protect my child from an unsafe situation?


The Family Helpline is a project of Texas Legal Services Center and is generously funded by the Children’s Commission of the Supreme Court of Texas, the Children’s Justice Act, and the Texas Access to Justice Foundation.  

About Texas Legal Services Center
Texas Legal Services Center is a nonprofit organization whose mission is to serve the underserved by making civil justice accessible to every Texan, no matter their ability to earn. Through advice, referrals, counseling, representation, and advocacy—the organization helps Texans navigate the complexities of the civil justice system. 


We're here to serve. If you need legal help, visit to learn more about our programs and projects. 



Meghan Lee, Communications

(o) 512-477-6000 Ext. 214

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