CAREERS

Texas Legal Services Center's Impact Litigation program uses legal action and advocacy to fight race, sex, LGBTQIA+, and disability discrimination as well as police brutality and official misconduct while defending consumers, free speech, privacy, and more. The program utilizes the legal system, media, and the clients’ voices to bring about systemic change. The program's proven track record of high-profile successes improve the lives of many low-income individuals and led to systemic improvements in services to low-income individuals.

Job Title: Intern - Intake (Law Student Preferred) Program: Support Team FLSA Status: Non-Exempt Position Status: Part-Time Reports to: Support Team Manager Schedule: Mon.– Fri.; Hours to be scheduled between 8:00 a.m. & 2:30 p.m.                     Work outside of these hours may occasionally be required.

Position SummaryThe Law Student Intern – Intake provides essential administrative and client intake support to the firm’s attorneys and staff. This non-paralegal position focuses on client intake, general office tasks, and non-legal research. The intern will conduct initial client interactions, ensure accurate data entry into the case management system, and collaborate with attorneys for follow-up. This position requires a compassionate, tr auma-informed, and non-judgmental approach when working with clients, many of whom face sensitive legal issues. It is ideal for law students seeking practical legal experience in intake.

Essential Functions

• Conduct client intake via phone, email, and in-person, ensuring accurate data collection and case management system entry.

• Assist with client screening, determining initial eligibility for services while maintaining confidentiality.

• Provide clients with appropriate referrals to legal and community resources based on their needs.

• Schedule and coordinate client appointments with attorneys, ensuring timely follow-up.

• Assist attorneys with non-legal administrative tasks, including document management, clerical support, and general office duties.

• Provide legal information to callers via the Access and Visitation Hotline regarding parenting orders, conservatorship, child support, and related issues.

• Educate and inform clients on the scope of services provided and refer them to appropriate resources if necessary.

Other Functions

• Support organizing and preparing materials for legal workshops, client meetings, and internal staff meetings.

• Perform general office tasks, such as answering phones, and handling mail.

• Assist in gathering information required for reporting to grant funders.

Location Requirements:

• On-site Austin, TX office

Competencies (Required)

• Proficiency in Microsoft Office (Word and Excel).

• Excellent communication and interpersonal skills.

• Strong organizational skills with attention to detail.

• Ability to manage multiple tasks in a fast-paced environment.

• Ability to handle confidential information with discretion.

• Compassionate, trauma-informed, and non-judgmental approach in dealing with clients.

Competencies (Preferred)

• Proficiency in Spanish.

• Experience with or willingness to learn case management software (e.g., Lega l Server).

• Experience using Adobe, Microsoft Teams, and SharePoint.

Education and Experience (Required)

• Must be currently enrolled in an accredited law school.

• Prior experience in an office or customer service setting is preferred.

Physical Requirements

• Sedentary work that involves sitting most of the time.

• Occasional bending, squatting, and kneeling.

• Exerting up to 10 pounds of force occasionally to lift, carry, push, pull, or      otherwise move objects.

Other Functions

· Perform other duties as assigned.

Experience (Preferred)

· Law Students Preferred

· Experience working with non-profit grant processes.

· Experience working with state and federal grants.

Physical Requirements

· Sedentary work that involves sitting most of the time.

· Occasional bending, squatting, and kneeling.

· Exerting up to 10 pounds of force occasionally, and a negligible amount of force as needed, at times to lift, carry, push, pull, or otherwise move objects.

Acknowledgement:

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this role. Employment with TLSC is on an “at will” basis and may be terminated by the employer or employee at any time with or without advanced notice.

Position Summary:

The Paralegal provides administrative and paralegal support to the entire organization, including client-based programs and administration. This position prepares and files legal documents, conducts legal research, maintains case files, and assists with case preparation. The incumbent in this position is also expected to assist with other duties, including answering phones and email, filing, creating, and maintaining schedules for lawyers as well as copying, scanning, and faxing of documents, completing intake duties including responding to calls, online inquiries, and online chats from the low-income population in need of legal services.

The incumbent in this position is expected to:

Maintain the highest level of professionalism when working with other TLSC staff, other Legal Aid programs, court staff, governmental and funding entities, and the public; and embrace and support TLSC’s overall mission, standards, policies, and confidentiality requirements.

This is a grant funded position.

Essential Functions:

· Conduct issue-spotting intake processes and pre-acceptance screening assessments, while ensuring appropriate information is collected and entered in the case management system, and client confidentiality requirements are maintained.

· Perform research, needed factual investigations and analysis, communicate with third parties, and assist in drafting, revising, and filing legal documents.

· Correspond with clients, court administrative staff, and other interested parties.

· Ensure that all appointments and deadlines are calendared and timely executed with sufficient time dedicated to management approval of legal documents.

· Travel to courts, meetings, and outreach events.

· Keep informed of community resources currently available to ensure clients are referred to the appropriate source.

· Serve as backup for the front desk receptionist duties including answer incoming telephone calls, determine purpose of calls, and forward calls to appropriate parties as well as welcome on-site visitors, determine nature of their visit, and announce visitors to appropriate personnel while ensuring all safety procedures and protocols are followed.

· Follow all confidentiality requirements when working with clients and employees, and/or handling correspondence, files, and documents and/or when participating in confidential discussions.

· Perform other duties as assigned.

Competencies:

· Bi-lingual in Spanish and English, written and oral.

· Experience working with Adobe, Microsoft Planner, SharePoint, Teams, and OneDrive.

· High level organizational skills.

· Excellent listening, verbal, and written communications skills.

· Strong time management and attention to detail skills.

· Proficient with Microsoft Suite (Word, Excel, Teams, Outlook).

· Outstanding interpersonal and collaboration skills.

· Proficiency in or ability to learn LegalServer (TLSC’s case management system).

· Ability to work with clients in a patient, trauma-informed, and non-judgmental manner.

· Ability to travel within the Austin area.

Supervisor Responsibilities: Not applicable to this position.