Health Information, Counseling, and Advocacy Program (HICAP)

HICAP is the State Health Insurance Assistance Program for Texans. HICAP provides legal advice and referrals for Texans who are Medicare beneficiaries or who are 60 years of age or older. HICAP is a partnership of Texas’ area agencies on aging, Health and Human Services Commission, and Texas Legal Services Center.

Resources

Benefits Counselor Manual

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Chapter 1: What is HICAP and the Importance of Its Volunteer Network*

Chapter 2: Counselor Skills/Qualifications*

Chapter 3: Case Records and Reporting*

Chapter 4: Medicare Parts A, B, C, and D

Chapter 5: Other Medicare Options for Paying Health Care Costs Not Covered by Original Medicare

Chapter 6: "Medicare Savings Programs" (QMB, SLMB, QI) and QWDI*

Chapter 7: Medicare and Insurance Fraud

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*Updated as of September 18, 2020