Health Information, Counseling, and Advocacy Program (HICAP)

HICAP is the State Health Insurance Assistance Program for Texans. HICAP provides legal advice and referrals for Texans who are Medicare beneficiaries or who are 60 years of age or older. HICAP is a partnership of Texas’ Area Agencies on Aging, Health and Human Services Commission, and Texas Legal Services Center.

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BENEFITS COUNSELOR MANUAL

To view the PDF files, you must have Acrobat Reader installed on your computer. 

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1. What is HICAP and the Importance of Its Volunteer Network

2. Counselor Skills/Qualifications

3. Case Records and Reporting

4. Medicare Parts A, B, C, and D

5. Other Medicare Options for Paying Health Care Costs Not Covered by Original Medicare

6. "Medicare Savings Programs" (QMB, SLMB, QI) and QWDI

7. Medicare and Insurance Fraud​

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Application for Certification

HICAP Verification of Certification

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