Health Information, Counseling, and Advocacy Program (HICAP)

HICAP is the State Health Insurance Assistance Program for Texans. HICAP provides legal advice and referrals for Texans who are Medicare beneficiaries or who are 60 years of age or older. HICAP is a partnership of Texas’ area agencies on aging, Health and Human Services Commission, and Texas Legal Services Center.



Benefits Counselor Manual

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Chapter 1: What is HICAP and the Importance of Its Volunteer Network*

Chapter 2: Counselor Skills/Qualifications*

Chapter 3: Case Records and Reporting*

Chapter 4: Medicare Parts A, B, C, and D

Chapter 5: Other Medicare Options for Paying Health Care Costs Not Covered by Original Medicare

Chapter 6: "Medicare Savings Programs" (QMB, SLMB, QI) and QWDI*

Chapter 7: Medicare and Insurance Fraud

*Updated as of September 18, 2020

State Health Insurance Assistance Programs (SHIP) Educational Video Library

HICAP Overview

Texas Senior Medical Patrol

Case File Review

Video and Telephone Hearings

Overview of Veterans Benefits

Medicare Part D Open Enrollment

Social Security​

Medicare Improvements for Patients and Providers Act (MIPPA) Educational Video Library

Medicare Savings Programs

Texas Senior Medicare Patrol

LIS Extra Help

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